Terms of Service

Overview

This website is operated by Sentient.Art. Throughout the site, the terms “we”, “us” and “our” refer to Sentient.Art.

Sentient.Art offers this website, including all information, products, tools and services available from this site, to you, the customer, subject to your acceptance of these Terms of Service, together with our Refund Policy, Shipping Policy, Privacy Policy and any other policies referenced on our website.

By visiting our website, placing an order, creating an account, signing up to our communications, or using any part of our website or services, you agree to these Terms of Service.

Please read these Terms carefully before using our website. If you do not agree to these Terms, you should not access the website or use our services.

We may update these Terms from time to time by posting the revised version on this page. Your continued use of our website after any changes are posted means you accept the updated Terms.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.

1. Online Store Terms

By using our website, you confirm that you are at least the age of majority in your country, state, province or region of residence, or that you have the consent of a parent or legal guardian to use the website.

You must not use our website, products or services for any unlawful, fraudulent, harmful or unauthorised purpose.

You must not use our website or services in a way that violates any applicable law, including intellectual property, privacy, consumer protection or online safety laws.

You must not transmit viruses, malware, worms, harmful code or anything designed to interfere with the operation or security of the website.

A breach of these Terms may result in suspension or termination of your access to our website or services.

2. General Conditions

We reserve the right to refuse service, cancel orders, restrict access, or close accounts where we reasonably believe there has been fraud, abuse, misuse of our website, breach of these Terms, or other conduct that may harm us, our customers, our partners or our services.

You agree not to copy, reproduce, duplicate, sell, resell, exploit, scrape, reverse engineer or commercially use any part of the website, service, products, content or contact channels without our express written permission.

The headings in these Terms are included for convenience only and do not affect the interpretation of the Terms.

3. Website Information

We do our best to keep the information on our website accurate, clear and up to date.

However, from time to time, information may contain errors, omissions, outdated details, typographical mistakes or inaccuracies. This may include product descriptions, prices, promotions, shipping information, availability, delivery estimates or other content.

The material on our website is provided for general information and shopping purposes. You should not rely on it as the sole basis for making decisions where more complete, accurate or current information is required.

We reserve the right to update, correct, remove or change website content at any time, but we are not obliged to update every item of information immediately.

4. Products and Services

Some products or services may be available exclusively online through our website. These products may have limited quantities and are subject to our Refund Policy and Shipping Policy.

We make every effort to display product colours, images, dimensions, specifications and details as accurately as possible. However, we cannot guarantee that your device or monitor will display colours or images exactly as they appear in real life.

Product descriptions, pricing, offers and availability may change without notice.

We reserve the right to limit the sale of our products or services to any person, geographic region or jurisdiction where necessary or appropriate. We may exercise this right on a case-by-case basis.

We reserve the right to limit quantities, discontinue products, withdraw offers, or refuse orders where we reasonably believe it is necessary, including where an order appears to be placed by an unauthorised reseller, distributor, automated system or fraudulent account.

Any offer made on this website is void where prohibited by law.

5. Custom and Personalised Products

Some products may be custom-made, personalised or made to order.

Where a product is custom or personalised, it may be produced specifically for you and may not be suitable for resale. For this reason, different cancellation, return or refund rules may apply, as explained in our Refund Policy.

This does not affect your statutory rights if an item is faulty, damaged, incorrect, misdescribed or not supplied with reasonable care.

6. Prices and Payment

Prices for our products are shown on the website and may change without notice.

We reserve the right to correct pricing errors or inaccuracies. If an order is affected by a clear pricing error, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order.

Payment must be made using one of the payment methods offered at checkout.

You agree to provide current, complete and accurate billing, shipping and account information for all purchases.

You also agree to keep your contact and account information up to date so that we can process your order and contact you if needed.

7. Order Acceptance and Cancellation by Us

After you place an order, you may receive an order confirmation email. This confirms that we have received your order, but it does not necessarily mean your order has been accepted.

We reserve the right to refuse, cancel or limit any order where we reasonably believe there is an issue with payment, stock availability, pricing, fraud risk, shipping restrictions, abuse of promotions, breach of these Terms, or another legitimate reason.

If we cancel your order after payment has been taken, we will refund the amount paid for the cancelled item or order, unless we are legally entitled to withhold payment due to suspected fraud or misuse.

8. Shipping and Delivery

Delivery options, costs and estimated timeframes are shown at checkout or in our Shipping Policy.

Delivery estimates are provided as guidance and are not guaranteed unless we clearly state otherwise.

We are not responsible for delays caused by shipping carriers, customs, incorrect address details, weather, peak periods, strikes, government action, force majeure events or other circumstances outside our reasonable control.

Risk in the goods passes to you when the goods are delivered to the address you provided, subject to any consumer rights that apply in your location.

Please ensure that your shipping address is accurate before placing your order. If you notice an error, contact us as soon as possible.

9. Returns, Refunds and Cancellations

Returns, refunds, cancellations, damaged items, delivery issues and special delivery guarantees are handled in accordance with our Refund Policy.

Nothing in these Terms or our Refund Policy affects your statutory consumer rights.

If there is a conflict between these Terms and your statutory rights, your statutory rights will apply.

10. Accounts

You may be able to create an account on our website.

You are responsible for keeping your account login details secure and for all activity under your account.

You must not provide false, misleading or incomplete account information.

We may suspend or close an account where we reasonably believe it has been used fraudulently, unlawfully, abusively, or in breach of these Terms.

11. Optional Tools and Third-Party Services

We may provide access to third-party tools, platforms, apps, payment providers, review tools, analytics tools, marketing tools or other services that we do not own or control.

These third-party tools are provided on an “as is” and “as available” basis.

We are not responsible for third-party tools, websites, services, policies, content, actions or failures. Your use of third-party tools may be subject to the terms and privacy policies of the relevant third party.

You should review any third-party terms carefully before using their services.

We may also introduce new features, services, tools or resources in the future. These will also be subject to these Terms unless separate terms apply.

12. Third-Party Links

Our website may contain links to third-party websites or materials.

These links are provided for convenience only. We do not control third-party websites and are not responsible for their content, accuracy, availability, products, services, policies or practices.

Any dealings with third-party websites are between you and the relevant third party.

Complaints, claims, concerns or questions about third-party products or services should be directed to the third party.

13. Reviews, Comments, Feedback and Submissions

You may submit reviews, comments, feedback, photos, messages, suggestions, ideas or other content to us or through our website.

By submitting content, you confirm that:

• You own the content or have permission to share it
• The content is accurate to the best of your knowledge
• The content does not infringe anyone else’s rights
• The content is not unlawful, abusive, defamatory, obscene, misleading, discriminatory or harmful
• The content does not contain viruses, malware or harmful code

Unless you tell us otherwise in writing, you grant us permission to use, reproduce, edit, publish, translate, display and share your submitted content for business, marketing, operational and customer support purposes.

We are not obliged to keep submissions confidential, pay compensation for them, publish them, or respond to them.

We may monitor, edit or remove content that we reasonably consider unlawful, offensive, misleading, harmful, inappropriate, infringing, or in breach of these Terms.

You are responsible for the content you submit and for its accuracy.

14. Intellectual Property

All content on our website, including text, images, artwork, graphics, logos, product designs, videos, layout, branding, software, code and other materials, belongs to us or our licensors unless stated otherwise.

You may use the website for personal, non-commercial shopping purposes only.

You must not copy, reproduce, modify, distribute, publish, sell, license, exploit or use our intellectual property without our prior written permission.

Purchasing a product does not transfer ownership of any intellectual property rights in our website, brand, artwork, designs, content or materials.

15. Personal Information

Your submission of personal information through the website is governed by our Privacy Policy.

Please read our Privacy Policy to understand how we collect, use, store and protect your personal information.

16. Marketing Communications

If you sign up to receive marketing emails, SMS messages or other communications from us, we may send you updates, offers, product news, reminders and promotional messages.

You can unsubscribe from marketing communications at any time by using the unsubscribe link or instructions included in the message, or by contacting us.

You do not need to agree to marketing communications in order to make a purchase.

Service-related messages, such as order confirmations, delivery updates, account notices or customer support replies, may still be sent where necessary.

17. Errors, Inaccuracies and Omissions

Occasionally, information on our website or in our services may contain errors, inaccuracies or omissions.

These may relate to product descriptions, pricing, promotions, offers, shipping charges, delivery times, stock availability or other details.

We reserve the right to correct errors, update information, change details or cancel orders where information on the website is inaccurate, including after an order has been submitted.

Where required by law, we will give you the option to cancel your order if a correction materially affects your purchase.

18. Prohibited Uses

You must not use our website, products, services or content:

• For any unlawful, fraudulent or unauthorised purpose
• To encourage or participate in unlawful acts
• To violate any applicable law, regulation or rule
• To infringe our intellectual property rights or the rights of others
• To harass, abuse, insult, harm, defame, threaten, intimidate or discriminate against others
• To submit false, misleading or deceptive information
• To upload or transmit viruses, malware or harmful code
• To collect, track or misuse the personal information of others
• To spam, phish, pharm, pretext, spider, crawl, scrape or use automated extraction tools
• For obscene, abusive, exploitative or harmful purposes
• To interfere with or bypass the security features of the website or any related service
• To abuse promotions, discounts, refunds, returns, chargebacks or customer support processes

We reserve the right to suspend or terminate access to our website or services where prohibited use occurs.

19. Disclaimer of Warranties

We aim to provide a reliable and enjoyable service, but we cannot guarantee that the website or service will always be uninterrupted, timely, secure, error-free or available.

We do not guarantee that all errors will be corrected immediately or that the website will be free from viruses or harmful components.

Except as expressly stated by us, the website and services are provided on an “as is” and “as available” basis.

Nothing in these Terms excludes or limits any rights you may have under applicable consumer law.

20. Limitation of Liability

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so.

This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and any other liability that cannot be excluded or limited under applicable law.

To the fullest extent permitted by law, we will not be liable for indirect, incidental, special, punitive or consequential losses, including loss of profits, revenue, savings, data, goodwill or business opportunity.

For consumer purchases, our responsibility to you is limited to losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

We are not responsible for losses caused by events outside our reasonable control.

21. Indemnification

If you use our website or services in breach of these Terms, misuse our content, violate the rights of another person, or break the law, you agree to be responsible for any losses, claims, costs, damages or expenses we reasonably incur as a result.

This clause applies only to the extent permitted by applicable law and does not affect your statutory consumer rights.

22. Chargebacks and Payment Disputes

If you experience a problem with an order, please contact our Customer Support Team first so we can try to resolve it quickly and fairly.

Submitting a chargeback or payment dispute without first contacting us may delay the resolution process.

We reserve the right to provide order, delivery, communication and policy evidence to payment providers where a chargeback or payment dispute is raised.

23. Severability

If any part of these Terms is found to be unlawful, invalid or unenforceable, that part will be treated as removed or limited to the minimum extent necessary.

The remaining parts of these Terms will continue to apply.

24. Termination

These Terms remain in effect unless terminated by either you or us.

You may stop using our website or services at any time.

We may suspend or terminate your access to our website or services if we reasonably believe you have breached these Terms, used the website unlawfully, acted fraudulently, or misused our services.

Any rights or obligations that arose before termination will continue to apply where necessary.

25. Entire Agreement

These Terms, together with our Refund Policy, Shipping Policy, Privacy Policy and any other policies posted on our website, form the agreement between you and us regarding your use of the website and services.

Our failure to enforce any right or provision of these Terms does not mean we waive that right or provision.

Any ambiguity in these Terms will not be interpreted against either party simply because that party drafted the wording.

26. Governing Law

These Terms of Service and any separate agreements through which we provide products or services to you are governed by the laws of the United Kingdom.

Where applicable, disputes will be subject to the courts of the United Kingdom, without affecting any mandatory consumer rights you may have in your country or region of residence.

27. Changes to These Terms

You can review the most current version of these Terms of Service on this page at any time.

We reserve the right to update, change or replace any part of these Terms by posting updates on our website.

It is your responsibility to check this page periodically for changes.

Your continued use of or access to our website after changes are posted means you accept those changes.

28. Contact Information

Questions about these Terms of Service should be sent to our Customer Support Team.

Please contact us using the contact details provided on our website.